Easy Returns, Hassle-Free Refunds

Easy Returns, Hassle-Free Refunds

We are committed to providing you with a worry-free shopping experience. If your XISEZIUO product has a quality issue or you are not satisfied, we offer a 90-day return and exchange service with no questions asked.

Please read the following return and refund process carefully.

How to Initiate a Return

 

To ensure a smooth return process, all return requests must be submitted through our online form.

Step 1: Submit Your Return Request

  • Please email us xiseziuo@outlook.com

  • It is essential to accurately provide your order number, contact information, and the reason for the return.

Step 2: Receive Your Return Shipping Label

  • Once we receive your form, our customer service team will contact you within 1-2 business days to arrange and send you a return shipping label.

  • Please do not send back the package on your own, as this may cause delays or failure to process your refund.

Step 3: Ship Back the Product

  • Please use the return shipping label we provide to send the product back.

  • Ensure that the returned product is in its original, undamaged condition, including all accessories, manuals, and original packaging.

 

Refund Processing

 

Once we receive your returned package and confirm its condition, we will process your refund immediately.

  • Refund Method: The refund will be issued to your original payment account.

  • Processing Time: Refunds typically arrive in your account within 5-7 business days after we receive the returned item. The specific timing depends on your bank or payment platform.

 

Important Return Policy Notes

 

  • Return Period: All return requests must be submitted within 90 days from the date you receive the product.

  • Product Condition: The returned product must be new, undamaged, and include all original accessories.

  • Non-Quality Returns: If the reason for the return is not a product quality issue, the customer may be responsible for shipping costs.

If you have any questions about our refund policy, please feel free to contact our customer service team.