Return & Refund

Returns

New Products: You may return any new XISEZIUO product for any reason within 30 days of purchase.
We will not cover return shipping costs. 
Refunds will be issued to your original payment method.

Warranty

New Products: XISEZIUO new products are covered by a 2-year warranty.
We will arrange for repairs promptly.

Returns and Warranty Process

To initiate a return or request warranty service, please visit our website or contact our customer support team.
Contact Us

Additional Terms

When returning a product, please ensure it is undamaged and includes all original packaging and accessories.
Products damaged due to malicious intent are not covered by our returns and warranty policy.
XISEZIUO is committed to providing you with the highest quality products and services. If you have any questions or need assistance, please do not hesitate to contact us.
We hope this returns and warranty policy will give you peace of mind and allow you to fully enjoy the XISEZIUO experience!
Definition of Malicious Damage:

Any product damage resulting from abnormal use is considered malicious damage.
This includes but is not limited to:
Exposing the product to extreme temperatures or humidity
Dropping or impacting the product
Disassembling or modifying the product
Using unauthorized accessories or software
Using the product for purposes other than its intended use
 

If you are unsure whether product damage is considered malicious, please contact our customer support team for assistance. 

Contact Us: 

Email: xiseziuo@outlook.com

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